Investment payments are processed by our Escrow Agent, Prime Trust. Prime Trust will be the name that appears on ACH and Credit Card statements.
ACH and Credit Card transactions can take 1-2 business days to process. You will receive an email notification
when your funds are received.
Once funds are received, it can take up to 1-2 weeks to process your investment completely.
In some instances, we may reach out to you requesting additional information (such as a government ID or company/trust documents) in order to finish processing your investment, which may increase the overall processing time.
Once your investment has been fully processed and confirmed, you will receive an Investment Confirmation email with your Signed Subscription Agreement and Ceremonial Certificate. You are officially an investor in Winc only when you receive this email.
If a couple of weeks pass by and you do not receive an Investor Confirmation email with your Signed Subscription Agreement and Ceremonial Certificate, please email us at firstname.lastname@example.org
. We may still require additional information from you in order to process your investment fully. We recommend you check your spam folder first for any email communications!